Cancellation and Refund policy

How much time will it take for a payment to be accepted by the biller?
Some billers take a maximum of 3 business days to accept the payment after the transaction is completed on Onestack. We request you to pay your bills at least 3 business days before the payment due date to avoid inconvenience

Can a bill payment be cancelled for a refund?
No, bill payments once made by you cannot be cancelled for a refund.

Why am I unable to make a bill payment?
Please ensure that you enter the correct authentication and account details while making a bill payment At times, the delay could be due to technical reasons. Please retry after sometime.

My payment was successful, but the bill payment failed.
Some of the common reasons for failed bill payments include:Incorrect authenticator details like account no, customer ID etc Late payment fee not added to the outstanding bill amount
Technical issues at the biller's end In case of failure, a refund will automatically be processed to your account. Refunds may take up to 2-4 business days, depending upon your bank's policy.

Terms Specific To Travel
AIR Tickets once issued an be cancelled only from online platform of the Flight Operator, Cancellation policies of the aircraft carrier will apply. for refund of calcelled tickets will be processed once the funds are returned by the flight operator to the source, if the payment is made using cards or any other means processing charges will be applied. Web checking will have to be done from the respective airline portal
BUS Bus tickets will have the name and gender of the passenger and proxy will not be allowed, identity proof of the passenger will be required before travel by the bus operating company at the time of boarding. Cancellation must be done at least 2 days in advance any cancellation done before 24 hrs of departure 75% of the ticket fare will be deducted